Refunds / Cancellation Policy

Last updated: June 2026 

 

1. Services provided

OJW Media provides digital services including web design, marketing, and content creation. As these services are time-based and customised, refunds are handled as follows.

 

2. Deposits

All project deposits are non-refundable once work has begun. This covers time spent on planning, research, and initial setup.

• A deposit (around 30–50% dependant of project size) is required before work begins

• Remaining balances must be paid before final delivery or website launch

• Monthly services are billed in advance

• Late payments may result in suspension of services

• For marketing retainers: The first month is paid upfront to begin the service, and all subsequent months are billed in advance. 

 

3. Web Design Projects

• Once a project has started, refunds are not available for completed work.

• If a project is cancelled by the client, payment will be required for any work completed up to that point.

 

4. Monthly Services (Retainers)

• Monthly marketing or management plans can be cancelled with 14–30 days notice

• No refunds are issued for part-month usage once billing has started

 

5. Changes & revisions

All packages include a set number of revisions. Additional work outside the agreed scope may incur extra charges.

 

6. Digital nature of services

Because all services are digital and time-based, refunds are not offered for:

• Change of mind

• Lack of usage

• Delayed client feedback

• Completed work delivered as agreed

 

7. Exceptions

Refunds may be considered only in rare cases where:

• Work has not yet started

• A genuine error has occurred on our part

These are handled at our discretion.

 

8. Contact

For any billing questions:
hello@ojwmedia.co.uk